Your mission
GotPhoto is growing and our new clients will rely on you as their first point of contact. In this role, you will sharpen your customer relationship-building and customer retention skills by managing all aspects of our clients’ accounts via phone and email. If you are interested in gaining excellent product and feature knowledge, then our Customer Care Agent role will help you to grow and become a T-shaped generalist.
This is a fully remote position: you must be located and resident in either California, Colorado, Florida, Minnesota, New Jersey, New York, Oregon, Pennsylvania, South Carolina, Texas, or Virginia.
Compensation is 15 - 20$ per hour based on your level of experience, which we will discuss together.
Your role
You will be part of the Customer Care team with Xenia Kaepernick as your team lead. Our team is part of an innovative, supportive, and fun Saas-scaleup with further growth ahead of us. Playing a crucial part in our client-facing team, as a Customer Care Agent you will:
Support GotPhoto customers daily through effective phone and email communication resourcefully and in an organized manner
Assist new GotPhoto customers with onboarding and existing customers with product best practices whilst keeping yourself up to date with product knowledge
Effectively transform a frustrated customer situation into an excellent customer experience through complex issue resolution and timely follow-up
Build sustainable client relationships and improve client retention through an empathetic and consultative approach, and help them achieve their goals through our product
Closely collaborate with members of the Customer Care and Customer Success team and do not shy away from engaging with other GotPhoto teams across different levels