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Customer Care Agent US (f/m/d)

Permanent employee, Full-time · Remote, US
Your mission
GotPhoto is growing and bringing in new clients every day. 
This is your opportunity to become an important part of our growing Customer Service Team within an innovative and fun Saas-startup!
Within this role, your customer retention and relationship-building skills will be developed: you will be the first point of contact for our customers and deal with all aspects of our client’s account via phone and Email.
Through this role, you will gain excellent product and feature knowledge.

This is a fully remote position: you must be located and resident in Colorado, Florida, Oregon, Pennsylvania, South Carolina, Texas, or Virginia.
Your role
  • You’ll take an empathetic and consultative approach as you persuade customers to maintain their services with us through complex issue resolution
  •  Your success will be dependent on how effective you are at transforming a frustrated exchange into an excellent customer experience
  • On a typical day, you will support GotPhoto clients through phone and email communication
  • You will also assist new clients with onboarding and existing clients with best practices
  • You will collaborate with each member of the Customer Care and Success team in addition to each department of GotPhoto at every level
Skills we are looking for
  • Excellent communication skills in both verbal and written forms.
  • Ability to adapt quickly to a changing environment and handle multiple priorities
  • Good listening skills and the ability to communicate under pressure
  • Ability to work collaboratively with a team and independently in a remote environment  
  • Basic understanding of technology and willingness to learn
With us, you can look forward to this
  • Be part of an international team with an established brand in Europe and strong growth in the USA
    • Everyone has the same opportunities to grow and learn
    • You have 1: 1 with your team leader and development meetings every six months
    • You have access to a learning budget of at least 500USD for training and coaching
  • Flexible working hours and unlimited holiday leave
    Connect - inside and outside of work through regular team events, knowledge sharing, and team holidays
    Subsidized fitness membership with Urban Sports in the EU and Classpass in the US

That is the challenge, you're looking for?
 I am looking forward to meeting you - Ana, your Recruiter!
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More information on why to work with us, our team, and our journey as a company: https://www.gotphoto.com/careers/
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About us
fotograf.de/GotPhoto is the market leading digital workflow solution for volume photographers in Europe & US.

Did you know …? There are over 440 million school and preschool children photographed yearly around the world.
Our software supports photographers to scale their business and to focus on their passion: Photography!
We are a start-up that has grown profitably and sustainably over the last years and created a human centric culture, where honesty and authenticity are clear values.

Why work with us? Let us introduce ourselves!
Check us out on Glassdoor
Connect with us on LinkedIn

We work as one team. Wherever you come from. However you identify. We believe in equal opportunities.
We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skills and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.

Please keep reading:
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit.
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Your application
Thank you for considering a career at fotograf.de / GotPhoto. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to jobs@fotograf.de

By sending your application you consent to our privacy policy - especially to the transfer of your data to our portfolio companies, to be listed in our Talentpool and to receive job opportunities. Revocation of consent possible at anytime via jobs@fotograf.de

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