(Senior) Product Manager - Self-Service (f/m/d)

Permanent employee, Full-time · Remote, DE

Your mission

In role role as Product Manager you ensure, together with your team, to improve our overall customers' onboarding and user experience.
The goal is to empower customers to use our product without additional assistance, thus increasing the overall customer lifetime value.
New customers should be empowered to use our product without any training or human interactive support. To do so, you ensure that every customer feels guided and educated by the system while navigating through the process of our platform.
As part of a cross-functional team of developers, researchers and designers, you will be responsible for one of the first touchpoints within GotPhoto.
Your challenge will be: Transforming an increasingly complex system into an enjoyable experience, allowing even more customers to become part of the GotPhoto community.
Do you accept the challenge? :)

Your role
You will work with a cross-functional team of developers, researchers and designers to define, prioritize, build and test functionality that’s used by our customers worldwide. 
As part of our "Self Service" Team, you will be responsible for the following topics:

  • Liaising with stakeholders across our company
  • Owning and prioritizing the product roadmap for your assigned topics
  • Defining and performing user acceptance testing of features
  • Defining and executing rollout plans
  • Advocating for initiatives and approaches with top management
As a member of our Product Management team you will be responsible for:
  • Defining new processes with the other product managers
  • Ensure alignment on topics across multiple development teams 
  • Ensuring great relationships to our customer focus group members for direct market feedback 
  • Travel to industry events to contribute to market knowledge including
You will be supported by our various business functions, our product management team and of course by our Head of Product (interim managed by our CEO).
Skills we are looking for
  • You have previous experience as a Product Manager in SaaS companies, companies selling a software product or similar
  • You love data and can analyze, interpret and decide based on data confidently 
  • You have a strong sense of ownership over the product you are working on 
  • You have a strong affinity to align you decisions with your stakeholders, the company strategy and set product strategy items 
  • You are a great in stakeholder management bringing together the right people to ensure alignment and effective decision making
  • You have strong verbal and written communication skills in English (German is an advantage)
With us, you can look forward to this
  • The Culture
    • A company that has grown sustainably and profitably over the last 10 years and is a market leader!
    • A culture based on trust and an inspiring atmosphere where ideas are heard and implemented
    • Supportive environment that likes to set each other up for success, we can be vulnerable and authentic 
    • Regular employee surveys to measure employee satisfaction and foster continuous improvement
    • The occasional get together via virtual team events (lately also in person)
  • The Perks
    • Remote work - You have the freedom to decide whether you want to work from home or from the (dog friendly) office in Berlin (for this position, Spain + Portugal is also an option)
    • Education budget, that allows you to grow professionally and explore new ideas
    • Urban Sport Club membership discount, to keep active even in these isolated times
    • Unlimited holidays (26 days are the minimum)
    • SpendIt Card - With a monthly sum to spend on your groceries or whatever you like (after your probation period)

More information on why to work with us, our team, and our journey as a companyhttps://www.gotphoto.com/careers/
About us
fotograf.de/GotPhoto is the market leading digital workflow solution for volume photographers in Europe & US.

Did you know …? There are over 440 million school and preschool children photographed yearly around the world.
Our software supports photographers to scale their business and to focus on their passion: Photography!
We are a start-up that has grown profitably and sustainably over the last years and created a human centric culture, where honesty and authenticity are clear values.

Why work with us? Let us introduce ourselves!
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We work as one team. Wherever you come from. However you identify. We believe in equal opportunities.
We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skills and personality. We believe that employing a diverse workforce is the ri
ght thing to do and is central to our success.

Please keep reading:
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit.
Your application
Thank you for considering a career at fotograf.de / GotPhoto. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to jobs@fotograf.de

By sending your application you consent to our privacy policy - especially to the transfer of your data to our portfolio companies, to be listed in our Talentpool and to receive job opportunities. Revocation of consent possible at anytime via jobs@fotograf.de

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